CUSTOMER SERVICES
How to Order
Online Shopping
Making a purchase online could not be easier. Just browse our online shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout'. You will be asked to register in order to complete your order, prior to passing to HSBC's Secure Payment pages to complete your secure online payment using your credit / debit card. Alternatively, you may pay by Paypal if you prefer.
If you have any concerns about your payment or encounter any problems at all, please don't hesitate to get in touch with us at info@pdkboardgames.co.uk or phone 01392 829890.
Once your order is accepted you will receive a confirmation email, giving full order details.
Telephone Order
If you do not wish to order online, you are welcome to order by telephone on 01392 829890 or by post. See contact details.
Reward Discount Offer
We offer our customers a discount of up to 10% as a reward for spending more with us. Discounts apply for expenditure, excluding delivery charges, of as little as £45. Your discount will be displayed for your information in the mini shopping basket as you select your purchases. When logged in to your account, these discounts will show at the checkout.
Delivery
We aim to dispatch all orders either on the day of the order or by the end of the following working day. We cannot guarantee to deliver on any particular day, but will always try to accommodate any requests, which you can make at our checkout.
Our standard delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent. Should you wish, you may elect to upgrade to a premium rate, which offers you either the peace of mind of Recorded Delivery where parcels (up to 2kg) are sent by Royal Mail First Class post or a faster delivery for heavier orders sent by Parcelforce. Our standard UK Parcelforce delivery is a 48 hour service. The premium alternative is a 24 hour service.
Orders to UK mainland destinations weighing less than 2kg, or to UK off-mainland (Scottish Highlands & Islands) destinations weighing less than 8kg, or to the Channel Islands weighing less than 20kg, or to Northern Ireland, Isle Of Man or Scilly Isles weighing less than 10kg, will be delivered via Royal Mail First Class. All other UK orders will be delivered via Parcelforce (DHL to the Channel Islands).
Please note that all UK IV postcodes and some FK, KA, PA and PH postcodes are classified as being off-mainland - we apologise to our valued customers in the north of Scotland for any inconvenience this might cause.
Overseas orders weighing up to 2kg are delivered by Royal Mail Air Mail and, above this weight, are delivered either by Royal Mail Air Mail or DHL, dependent upon country of destination and weight.
Please note that, although 48 or 24 hour delivery as indicated by Parcelforce service names is very likely to transpire, we are unfortunately not able to guarantee this. The Parcelforce 48 hour service may take up to 4 days to UK Off Mainland destinations and the 24 hour service may take up to 3 days for certain destinations.
All Parcelforce parcels require a signature on delivery, so please give a daytime delivery address where you know someone will be available to sign for the parcel. If you wish, you may give us a different delivery address from your contact address. If you are buying online, you can add this delivery address to your online account details when placing an order.
Please remember to quote your full postcode when placing your order - this is required for all deliveries. Where paying by credit or debit card, please note that, in order to satisfy HSBC's security safeguard checks, your billing address does need to correspond to the address at which your card is registered.
Local customers are very welcome to collect orders from our premises in Exeter. Please choose the Collection option at checkout so that you are not charged for delivery and then contact us to arrange a convenient time for collection.
If you do not receive your order within the expected timescale and you require your order urgently, please contact us by phone or email.
Standard Delivery Timescales and Costs
£11.99
Delivery Service Delivery Time Delivery Cost
Royal Mail First Class - UK Mainland (for packages up to 2kg)
1 - 2 working days
£1.92 - £6.90
Royal Mail First Class - UK Off-Mainland & Highlands (for packages up to 4.5kg)
1 -2 working days
£1.92 - £11.80
Royal Mail First Class - Northern Ireland (for packages up to 6.25kg
1 - 2 working days
£1.92 - £14.90
Royal Mail First Class - Channel Islands (for packages up to 20kg)
1-2 working days
£1.92 - £20.75
DHL @Home 48 - UK Mainland (for packages 2kg - 30kg)
1 - 2 working days
£6.99
DHL 48 - UK Off-Mainland: Scottish Highlands (all IV and some FK, KA, PA and PH postcodes), Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly (for packages over 4.5kg)
2 - 4 working days
DHL 48 - Northern Ireland (for packages 6.25kg - 30kg
2 - 3 working days
£14.99
DHL @Home 24 - UK Mainland (for packages over 2kg)
1 working day
£7.99
DHL 24 - Northern Ireland
1 working day
£19.99
DHL Europlus - Channel Islands (for packages over 10kg)
2 - 4 working days
From £20.99
Deliveries outside UK
From 2 days dependent upon destination.
Dependent upon weight and destination - please see checkout.
Returns and Refunds
PDK wants you to be totally satisfied with your goods. If you are for any reason unhappy with your purchase, please return the goods to us (unused and in their original packaging) within 7 days of receipt and a full refund for the cost of goods will be made. Please remember to obtain a proof of posting certificate when returning goods to us, as we cannot be held responsible for goods lost in transit. Please note, however, that the customer is liable for the cost of returning goods to us unless the goods are defective or have been sent in error.
Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Contact Us
Please do not hesitate to contact us if you have a query or would like any help or advice. You may find answers to your questions on our website. If not, you can contact us in any of the following ways:
Email: info@pdkboardgames.co.uk
We try to reply to emails as quickly as possible, Monday - Friday 9.00 am - 5.00pm.
By phone:
(Mon - Fri 9.00 am - 5.00pm)
Tel: 01392 829890
By Post:
PDK Ltd
12, Norman Court
Budlake Road
Exeter
EX2 8PY
VAT
All prices quoted on our website are inclusive of VAT at the current applicable rate of 20%. PDK reserves the right to change prices if the standard VAT rate should change.
If you are a non-UK VAT registered customer within the EU, you may be invoiced excluding VAT. In this case, please telephone or email us to make the necessary arrangements.
If you are outside of the EU, you may elect to be invoiced exclusive of VAT. In this case, please telephone or email us to make the necessary arrangements.
Terms and Conditions
Please click here to read our Terms and Conditions.
Privacy Policy
PDK is committed to protecting the privacy of anyone using our website and the confidentiality of any information that you provide to us. PDK will use the information which you submit on this website for the purposes of marketing and administration of orders. We may use this information to inform you of news and developments relating to the PDK Board Games website and products.
We will not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
You have the right to ask for a copy of your information which we hold and to ask for any inaccuracies to be corrected.
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