Delivery
We aim to dispatch all orders either on the day of the order or by the end of the following working day. We cannot guarantee to deliver on any particular day, but will always try to accommodate any requests, which you can make at our checkout.
Our standard delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent. Should you wish, you may elect to upgrade to a premium rate, which offers you either the peace of mind of Recorded Delivery where parcels (up to 2kg) are sent by Royal Mail First Class post or a faster delivery for heavier orders sent by Parcelforce. Our standard UK Parcelforce delivery is a 48 hour service. The premium alternative is a 24 hour service.
Orders to UK mainland destinations weighing less than 2kg, or to UK off-mainland (Scottish Highlands & Islands) destinations weighing less than 8kg, or to the Channel Islands weighing less than 20kg, or to Northern Ireland, Isle Of Man or Scilly Isles weighing less than 10kg, will be delivered via Royal Mail First Class. All other UK orders will be delivered via Parcelforce (DHL to the Channel Islands).
Please note that all UK IV postcodes and some FK, KA, PA and PH postcodes are classified as being off-mainland - we apologise to our valued customers in the north of Scotland for any inconvenience this might cause.
Overseas orders weighing up to 2kg are delivered by Royal Mail Air Mail and, above this weight, are delivered either by Royal Mail Air Mail or DHL, dependent upon country of destination and weight.
Please note that, although 48 or 24 hour delivery as indicated by Parcelforce service names is very likely to transpire, we are unfortunately not able to guarantee this. The Parcelforce 48 hour service may take up to 4 days to UK Off Mainland destinations and the 24 hour service may take up to 3 days for certain destinations.
All Parcelforce parcels require a signature on delivery, so please give a daytime delivery address where you know someone will be available to sign for the parcel. If you wish, you may give us a different delivery address from your contact address. If you are buying online, you can add this delivery address to your online account details when placing an order.
Please remember to quote your full postcode when placing your order - this is required for all deliveries. Where paying by credit or debit card, please note that, in order to satisfy HSBC's security safeguard checks, your billing address does need to correspond to the address at which your card is registered.
Local customers are very welcome to collect orders from our premises in Exeter. Please choose the Collection option at checkout so that you are not charged for delivery and then contact us to arrange a convenient time for collection.
If you do not receive your order within the expected timescale and you require your order urgently, please contact us by phone or email.
| Delivery Service | Delivery Time | Delivery Cost |
|---|---|---|
| Standard Delivery - UK Mainland | 1-3 working days | £1.92 - £6.99 |
| Standard Delivery - UK Off-Mainland (Scottish Highlands And Islands) | 1-4 working days | £1.92 - £16.50 |
| Standard Delivery - UK Off-Mainland (Northern Ireland, Isle Of Man and Scilly Isles) | 1-3 working days | £1.92 - £19.75 |
| Standard Delivery - Channel Islands | 1-4 working days | £1.92 - £20.99 |
| Premium Delivery - UK Mainland | 1-2 working days | £2.92 - £7.50 |
| Premium Delivery - UK Off Mainland (Scottish Highlands And Islands) | 1-3 working days |
£2.92 - £21.50 |
| Premium Delivery - UK Off-Mainland (Northern Ireland, Isle Of Man and Scilly Isles) | 1-2 working days | £2.92 - £32.25 |
| Premium Delivery - Channel Islands | 1-4 working days | £2.92 - £20.99 |
