Delivery
We aim to dispatch all orders either on the day of the order or by the end of the following working day. We cannot guarantee to deliver on any particular day, but will always try to accommodate any requests, which you can make at our checkout.
Our standard delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent. Please see full details in the table below. Should you wish, you may elect to upgrade to a premium rate, which offers you the peace of mind of Recorded Delivery or International Signed For services.
Orders to UK mainland destinations weighing less than 2kg, or to UK off-mainland destinations weighing less than 4.75kg, or to Northern Ireland weighing less than 6.75kg will be delivered via Royal Mail First Class. All other UK orders will be delivered via DHL.
Please note that all UK IV postcodes and some FK, KA, PA and PH postcodes are classified as being off-mainland - we apologise to our valued customers in the north of Scotland for any inconvenience this might cause.
Overseas orders weighing up to 3.5kg are delivered by Royal Mail Air Mail and, above this weight, are delivered either by Royal Mail Air Mail or DHL, dependent upon country of destination and weight.
Our standard UK DHL delivery is a 48 hour service, although this may take up to 4 working days to some UK Off Mainland destinations. You will have the option to upgrade to a 24-hour service for UK Mainland and Northern Ireland. Delivery to the Channel Islands it is the "DHL Economy Select" service.
Standard DHL delivery to most European destinations is by the "DHL Economy Select" service and, for the rest of the world (excluding North America), the "DHL Express By Air" service.
Please note that, although 48 or 24 hour delivery as indicated by DHL service names is very likely to transpire, we are unfortunately not able to guarantee this. All DHL parcels require a signature on delivery, so please give a daytime delivery address where you know someone will be available to sign for the parcel. If you wish, you may give us a different delivery address from your contact address. If you are buying online, you can add this delivery address to your online account details when placing an order.
Please remember to quote your full postcode when placing your order - this is required for all deliveries. Where paying by credit or debit card, please note that, in order to satisfy HSBC's security safeguard checks, your billing address does need to correspond to the address at which your card is registered.
Local customers are welcome to collect orders from our premises in Exeter. Please choose the Collection option at checkout so that you are not charged for delivery and then contact us to arrange a convenient time for collection.
If you do not receive your order within the expected timescale and you require your order urgently, please contact us by phone or email.
| Delivery Service | Delivery Time | Delivery Cost |
|---|---|---|
| Royal Mail First Class - UK Mainland (for packages up to 2kg) | 1 - 2 working days | £1.65 - £6.35 |
| Royal Mail First Class - UK Off-Mainland & Highlands (for packages up to 4.75kg) | 1 -2 working days | £1.65 - £10.75 |
| Royal Mail First Class - Northern Ireland (for packages up to 6.75kg | 1 - 2 working days | £1.65 - 13.90 |
| Royal Mail First Class - Channel Islands (for packages up to 20kg) | 1-2 working days | £1.65 - £35.10 |
| DHL @Home 48 - UK Mainland (for packages 2kg - 30kg) | 1 - 2 working days | £6.50 |
| DHL 48 - UK Off-Mainland: Scottish Highlands (all IV and some FK, KA, PA and PH postcodes), Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly (for packages over 4.75kg) | 2 - 4 working days |
£11.25 |
| DHL 48 - Northern Ireland (for packages 6.75kg - 30kg | 2 - 3 working days | £13.99 |
| DHL @Home 24 - UK Mainland (for packages over 2kg) | 1 working day | £7.99 |
| DHL 24 - Northern Ireland | 1 working day | £17.99 |
| DHL Economy Select - Channel Islands (for packages over 20kg) | 2 working days | From £44.15 |
| Deliveries outside UK | From 2 days dependent upon destination. | Dependent upon weight and destination - please see checkout. |
